Kalen (sales rep) and Kevin (installation tech) were incredible from 2 years prior to day one. I originally met Kalen at agribition and discussed water issues at that time, but a full RO system wasn’t required in our home at the time. We moved to a new acreage in January and had nothing but problems with our water. We started getting quotes from a number of the big names for RO in southern/south eastern SK, and had a few out to our home to discuss systems. We were disappointed in the old school aggressive sales tactics, ranging from fear to the assumption that women only want clean dishes and clean laundry, and the men wanted clean car washes and complex maintenance. Fear tactics (using our toddler’s bath water) to scare us into RO, false ‘complementary service’ (the cost was simply absorbed into higher material costs), and poor water Knowledge (not being able to identify obviously incorrect water test results), are just some of the reasons we passed on previous candidates.
I recalled speaking with Kalen, and searched my email history from 2 years prior for that follow up email. He responded immediately, and his first concern was getting a more accurate water sample (which came in handy), calming fears about our toddler’s health and well-being, and setting us up only with a system that we truly needed, vs the top of the line everything. He studied our water, spoke knowledgeably about it, and provided us with the information we needed to make our own decision, vs forcing the choice on us. He was compassionate throughout the whole process.
Kevin, our technician, was INCREDIBLE. Friendly, kind, equally as knowledgeable, and acted as a true guest in our home. Our system took about a day and a half to install based on a number of complications that Kevin found his way through (due to previous plumbers work). We have crystal clear, clean, safe, drinkable water throughout our entire home now, and it is thanks to these two. We will not hesitate to recommend them to anyone and everyone we know. They stood out amongst the computation solely based on how they treated us, their knowledge, and their refusal to bash or cut down other companies. Their competitors could learn a LOT from them.