Local Reviews & Testimonials for Infinite Water
We are very impressed with Infinite Water. Nine months ago, we started looking for a solution to treat our well water that is high in sodium, fluorides and total dissolved solids. We live north of Calgary and sent samples of our water to a few local water filtering companies as well as Infinite Water. Infinite Water’s quote came in less than half of the lowest of the other quotes received. Kalen provided a very detailed explanation of why we needed a whole house reverse osmosis solution and how it would work. Another big plus for us was that Infinite Water’s solution was a Canadian made system which is important to us. The system consists of the reverse osmosis unit, triplex filters, UV disinfection unit, storage tank and a constant pressure pump. Kalen informed us that we were outside of their service are and would not be able to install the system, but they provided all the help required for us to install the system and get it running. Kalen was able to work with the system vendors so we could pick up the system components in Calgary or have them shipped to us. The system works wonderfully and after having our water tested, all the impurities are gone. We have also had excellent service from Infinite Water when ordering system consumables. I would definitely recommend Infinite Water to anyone with less than perfect water. They really try hard to satisfy their customer’s needs.
Response from the owner:Thank you, Grant! We love working with clients such as yourself that are highly capable and allow us to "nerd out" by getting into some of the more sophisticated aspects of water treatment. We also think you give us too much credit, as clients like you make our job pretty easy.
I recently had a water softener and reverse osmosis system installed by Infinite Water Solutions, and the experience was exceptional. From the initial consultation to the installation and follow-up service, the team demonstrated professionalism and expertise. The water quality has significantly improved, and I highly recommend their services.
Response from the owner:Thank you, Vivek! These reviews really support our family-owned, local business and it means a lot that you took the time to share your experience. Customers like you make our jobs pretty easy 🙂 We are glad that you are enjoying the new soft water and remineralized reverse osmosis drinking water!
Hendrik was professional efficient and took his time to educate me. I highly recommend and look forward to amazing water
Response from the owner:We appreciate you, Penny!
Hendrik is an absolutely fantastic technician. He is very knowledgeable and friendly. The office staff is also very friendly and accommodating.
Response from the owner:Thank you, Richard! We appreciate your business!
Hendrik came across as a professional, he answered all questions and gave best recommendations. I will keep using Infinite water!
Response from the owner:Thank you, Ella!
We have been happy with the service for the last 10 years .
Response from the owner:Thank you, Irene! We truly appreciate our long-term customers and the fact that you have placed your trust in us since our early days. We look forward to continuing to serve your household for the next decade!
Easy to transact with. The staff explains everything patiently and gives a fair price.
Response from the owner:Thank you, Caarla! We especially appreciate the fact that you were referred to us and we appreciate you being open to our suggestions for your home. We hope you are loving your new water quality!
Kevin was superb at installing and explaining the benefits of having this system. He paid very close attention to the details. Everything looked nicely put together, easy to identify the tubing/ hoses and valves. After the installation was completed, he walked us through how everything worked and how it was routed. Basically what to do/ look for should any issue arise. What to expect, like noises from normal operation.
We felt very confident and sure following his explanations.
Then, he proceeded to explain the monthly log and what was required of us and the importance of logging values monthly.
Overall, we are extremely happy/ satisfied with this purchase and imporyantly the installation!
We were constantly made aware of the phone number should any issue arise.
Thank you very much Kevin!
We felt very confident and sure following his explanations.
Then, he proceeded to explain the monthly log and what was required of us and the importance of logging values monthly.
Overall, we are extremely happy/ satisfied with this purchase and imporyantly the installation!
We were constantly made aware of the phone number should any issue arise.
Thank you very much Kevin!
Response from the owner:This was a fantastic review, and we appreciate the time you took with all the details! You folks have been nothing but a pleasure to deal with and we are honored to serve you. Have an awesome long weekend enjoying your new whole home reverse osmosis system!
The installer Frank was on time, friendly and had a great knowledge of his work. The job turned out excellent and only took a short time. I’ll definitely hire Infinite Water again.
Response from the owner:That's really nice feedback to hear, Clint! We are lucky to have Frank for sure. We appreciate the trust and hope you are enjoying your new water system!
I talk to Kalen for inquiry and Hendrik for installation.Both are with excellent service.Highly recommended.
Response from the owner:Thank you, Grace! We especially appreciate the fact that you were referred by one of our long-term customers and we are so happy your family has awesome remineralized reverse osmosis drinking water now:) See you next year at your annual service visit!
Knowledgeable, courteous staff. Listened to my concerns and found the best system to suit our wants and needs! Frank was very informative and left everything neat and tidy. Highly recommended!
Response from the owner:Thank you, Christine! We are honored to be chosen with the responsibility of safeguarding your family's water quality.
Our experience with Infinite Water Solutions WHRO has been excellent from start to finish! The sales process was completely transparent and very informative.
Kalen, the owner/partner, was a pleasure to deal with and took the time to answer all of my questions. The pricing was also better than other quotes we received, especially considering the quality of the Brio system.
Kevin, the installer, was fantastic — friendly, efficient, and extremely knowledgeable. He made the entire installation process smooth and easy.
The customer service after installation has also been incredible. When we needed to troubleshoot the system, they walked us through everything step by step with patience and professionalism. (Even after hours on a weekend!😱)
I would 100% recommend Infinite Water Solutions to anyone considering a whole-house RO system. Great people, great product, and top-notch experience!
Kalen, the owner/partner, was a pleasure to deal with and took the time to answer all of my questions. The pricing was also better than other quotes we received, especially considering the quality of the Brio system.
Kevin, the installer, was fantastic — friendly, efficient, and extremely knowledgeable. He made the entire installation process smooth and easy.
The customer service after installation has also been incredible. When we needed to troubleshoot the system, they walked us through everything step by step with patience and professionalism. (Even after hours on a weekend!😱)
I would 100% recommend Infinite Water Solutions to anyone considering a whole-house RO system. Great people, great product, and top-notch experience!
Response from the owner:Thanks Emily, we rate you 5 stars as a client also!! You're an absolute pleasure to deal with and we hope you are LOVING your whole home RO system 🙂
Kalen came within the time allotted, explained why he was recommending changes throughout his time with us. He even petted our Great Pyrenees who had to check him out. I rate him as excellent!
Response from the owner:Hi Jane, it's been a pleasure working with you over the years. Thank you for taking the time to give a review! We look forward to providing you annual service on your water filtration system for years to come.
We had a great experience! They showed up exactly when they said they would and had everything installed quickly and cleaned everything up! Would highly recommend infinite water solutions.
Response from the owner:Thank you for supporting local business, Devon! Our installer absolutely loved your acreage and was showing us pictures he took of the view. What a beautiful property. We're glad it's being protected by a high end Hague water system 🙂 See you next year at the annual service visit.
The service tech, Frank, that came for the install was top notch! There could have been better communication to him from the sales team regarding specifics of the installation
Response from the owner:Thanks, Erin. You're absolutely right, we see a lot of ways we could have improved in communicating the specifics of the complexity of your particular installation to our installer. As much as 5-star reviews feel great to pat ourselves on the back, 4-star reviews like yours are the most helpful thing in our business and we appreciate you taking the time to give that honest feedback. Thank you for being such an awesome customer to deal with. Please don't hesitate to give us a shout at any time if you need us, otherwise, we'll be reaching out for your yearly service checkup!
Our entire experience was amazing. Communication from the office was phenomenal. Kevin’s knowledge and ability to explain what he’s doing and what is required was very appreciated. Highly recommend the company as a whole.
Response from the owner:Thank you, Nicole! Customers as great to work with as you and Eric make our job easy:) The trust you placed in us to take care of your family's drinking water is a responsibility we don't take lightly. We know Kevin enjoyed his visit and loved seeing your beautiful home. We look forward to meeting again at the annual service visit!
Frank was great! Worked quickly and had all the water lines neat and orderly. He made sure everything worked properly and explained it thoroughly. Overall a great install.
The difference in the water is amazing! Soap suds by the bucket for washing dishes. No more lotion the instant you get out of the shower. Should have done this years ago.
The difference in the water is amazing! Soap suds by the bucket for washing dishes. No more lotion the instant you get out of the shower. Should have done this years ago.
Response from the owner:Thank you, Kelly! We love hearing reviews like this, and we're so happy you have awesome water in your house!
They did a great job considering they were behind due to mechanical issues. Thank you
Response from the owner:Thank you for the trust, Garth! We appreciate you taking your service business on your existing equipment over to us. Please don't hesitate to give us a shout any time.
Kevin (the installer) was very knowledgeable and detailed when it came to the layout of the whole project. Very impressed. The space was a bit tight, but he was able to get everything in and functioning. With enough space to service when needed.
This is whole house RO system.
Thank you Infinite Water Solutions
This is whole house RO system.
Thank you Infinite Water Solutions
Response from the owner:We appreciate you choosing us and are glad that you are loving your whole home reverse osmosis system!
Accommodating, professional install in granite countertop, reasonable pricing, and great tasting water.
Response from the owner:We appreciate you, Karolina! We are glad you are loving your remineralized reverse osmosis system and your family has healthy water 🙂
